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  1. The buyer must notify Seller of any refused shipments.
  2. Problems or concerns must be reported within 24 Hrs of receipt of the item.
  3. Problems or concerns must be reported in writing to Seller. This may be by posting a request in the buyer's account on Sellers web site, by sending an email from the email address registered with the seller, or by certified mail.
  4. Any reports of malfunction must include an inspection report from a knowledgeable, licensed, authorized, experienced technician detailing his findings regarding the issue.
  5. The buyer agrees to cooperate with problem identification and correction efforts.
  6. The buyer agrees to abide by Sellers decisions regarding problem resolution.
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