COVID-19 Update : As we monitor the COVID-19 situation developing around the world, our top priority is to maintain the health and safety of our employees, clients and community members while maintain a consistent level of client service. As a supplier of an essential foodservice industry, we remain open to supply the needs of restaurants, hospitals and any other essential businesses that must maintain a commercial kitchen setup. We are here to help you run your business. Thank you for your continued support. We are all in this together and your safety and safety of our employees is our top priority.

Terms and Conditions

The buyer agrees to be governed by the following.

It is the buyer's responsibility to review all terms and conditions before purchasing.


  • Only curbside delivery is offered. The seller does not offer or arrange for inside delivery.
  • Lift gate services are available for an additional fee. This service must be specified during checkout.
  • Residential delivery is available for an additional fee. This service must be specified during checkout.
  • Our Shipping calculator only calculates Business Addresses only.Please call us directly for a quote for a residential address.
  • Insurance on shipments is provided as long as it is Noted on the Bill of Lading. Please make sure that you thoroughly inspect your merchandise. We take every precaution to insure that your order is packed properly and to the Freight Company Standards. However occasionally accidents happen out of our control during shipping. That is why it is Crucial for you to inspect the Merchandise Completely before signing for it. If you sign the Bill of Lading Free of Defects and Later discover damage or defects the insurance will not cover and you will own the Merchandise completely.When you sign for your shipment, you are signing that it was received in good condition. Any damage must be noted on the bill of lading or the shipment must be refused. You must do this or any damage to your shipment will not be covered. Everything is sent out insured, but you must fully inspect the shipment before you sign for it to make sure you are covered.
  • Free shipping promotions are granted with the agreement that the merchandise will be kept. Any amount disclosed as Shipping Promotion will be considered as part of original shipping costs during a refund calculation.


Sales tax of 6% is charged on all items received in Georgia or picked up from our warehouse.


  • The buyer is responsible for paying for the item and for all taxes and fees mentioned above.
  • All orders are on a prepaid basis. Payments will be processed immediately in full.
  • Payment may be made with American Express, Visa, MasterCard and Discover. Customers may enter credit card information with confidence via our secure server.
  • Payment via wire transfer must be Pre-approved by Seller. The buyer must pay all fees charged by his bank so that Seller receives the full payment amount (in U.S. dollars).
  • Money orders and certified bank checks are accepted. However, these forms of payment slow down the order process.


  • Seller the right to cancel any order with a full refund and will not be held liable for any other loss or damage arising from such cancellation.
  • Any request for cancellation must be made in writing to Seller as soon as possible. We'll also except an email from the email address registered with the seller, or by certified mail. Other types of communication (e.g., voice message, email from unverified address) will not be accepted.
  • If a cancellation request is not received in a sufficient time frame for the shipment to be held by the supplier, it will be considered a request for return. (See Return Policy below.) * If the supplier allows cancellations, the refund will be subject to a 5% cancellation fee. This fee will be waived in the following situations. o There was a problem caused by Seller, its suppliers or its vendors, such as the item being discontinued or being on back-order.
  • If the supplier does not allow a cancellation (such as for a manufactured-to-order item), the cancellation request may be denied or may be subject to higher cancellation fees (usually a minimum of 25%).
  • The buyer agrees to abide by Sellers decisions regarding cancellation fees.


  • Orders usually ship within 3 business days after payment has been processed unless otherwise noted in the item's listing. Due to occasional stock issues or custom-made merchandise, orders may potentially take 4-6 weeks to ship.
  • There is NO GUARANTEE OF SHIPPING TIMES. If you have questions about the status of your order, check your customer account on our web site or contact us by phone or email.
  • We may request additional confirmation (such as for shipping address or custom-made equipment) that may delay order processing.
  • The buyer pays all costs relating to the shipment, including charges by the shipping company that were not paid during check out. These might include, but are not limited to: additional charges due to inaccurate information provided to Seller relating to the delivery, charges due to failed delivery attempt(s) by the shipping company, etc.
  • Ownership of the goods passes to the buyer at the shipping point. The seller accepts no responsibility for the item once it is shipped. The buyer agrees to perform his fiduciary duty to protect his property after it is shipped.
  • Any shipment that is refused or cannot be delivered and is returned by the carrier will be considered an unauthorized return.
  • The buyer is responsible for inspecting the shipment during delivery by the shipping company for damages, both obvious and hidden. The buyer will accept the delivery and note on the delivery receipt any damages or concerns.
  • Failure to notate any defects could result in a significant reduction in the carrier's liability during damage claims.
  • The buyer is responsible for filing any loss or damage claims in the manner and time frame directed by the carrier.
  • Shipping companies do not allow third parties to file or get involved in a damage claim. Seller is a third party in the shipment of most of the items it sells. Seller will willingly assist the buyer with the filing and handling of the claims based on the buyer's needs and requests.
  • The buyer is responsible for any concerns, issues, or charges for these shipments and agrees to hold Seller, its suppliers, and its vendors harmless.


  • The seller agrees to present all items as accurately as possible based on the information available to us and on our knowledge at time of posting. There is no guarantee regarding accuracy of this information.
  • Any concerns about our merchandise will be limited to what is covered in the particular manufacturer's warranty.
  • The buyer should be aware that a commercial equipment warranty might be voided if the equipment is placed in a residential setting.
  • The buyer will hold Seller harmless for all matters regarding the item, including, but not limited to, any matters regarding the manufacturer's performance per the warranty.
  • Merchandise must be assembled, installed, and adjusted by knowledgeable, licensed, authorized and experienced personnel.
  • Improper installations may cause malfunction and may void any warranty.
  • There are NO WARRANTIES of either merchantability or fitness for a particular use.


  • The buyer must notify Seller of any refused shipments.
  • Problems or concerns must be reported within 24 Hrs of receipt of the item.
  • Problems or concerns must be reported in writing to Seller. This may be by posting a request in the buyer's account on Sellers web site, by sending an email from the email address registered with the seller, or by certified mail.
  • Any reports of malfunction must include an inspection report from a knowledgeable, licensed, authorized, experienced technician detailing his findings regarding the issue.
  • The buyer agrees to cooperate with problem identification and correction efforts.
  • The buyer agrees to abide by Sellers decisions regarding problem resolution.


  • Return requests must be made within 7 days of receipt of the item.
  • Not all items will qualify for returns. Buyer's remorse is not grounds for a return.
  • Approval of return requests is at the sole discretion of Seller.
  • A standard restock fee of 25% will be applied to returns. This may be modified at the discretion of Seller. * The buyer must reach a return agreement with the Seller in writing and obtain a Return Authorization number prior to returning any items.
  • There is no guarantee that a credit will be made for an unauthorized return.
  • Merchandise must be returned complete with original packaging, accessories and instructions, and wrapped securely to protect from damage in the shipping process.
  • Refused and returned goods will be inspected to assess condition and re-saleability.


  • The buyer will be responsible for the following costs unless otherwise stated in writing by Seller
  • Original packing and shipping costs
  • Any accumulated storage fees from the carrier
  • Return shipping costs

    • Restocking fees
    • Cancellation fees
    • Repair charges for any damages incurred to product
    • Charges disclosed as non-refundable

  • If the seller agrees there is a misrepresentation, the seller will refund only the purchase price of the merchandise upon its return to the specified return address.
  • Seller will subtract all applicable charges before issuing a refund.
  • The buyer's account will be adjusted in the amount stated by Seller once all procedures have been followed.
  • If the buyer fails to follow these terms and conditions, there will be no credit.
  • The buyer must recognize that complexity of returns and cancellations may cause a refund to take up to 6 weeks. Seller's customer service and accounting personnel will work hard to complete the process as quickly as possible.

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