We Make every effort to make sure all products are packaged correctly and to freight company standards. However occasionally accidents happen during shipping. ALL Equipment Is covered by our Insurance. Providing all Procedures are done correctly by You. Do not sign for your shipment until you have inspected it for damage. Make the truck driver wait while you break down/open/inspect the items. If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:
- Note it clearly on the bill of lading before signing it
- Keep your copy of the bill of lading
- Refuse any clearly Damaged Items
- Contact us as soon as possible
- If this is done right we will replace or repair your product and Insurance will cover.
The Bill of lading is a legal document that states you the "receiver" accepts in good condition and clears the freight company of any damage claim etc... If part or all of your shipment is damaged and you did not note this in any way on the bill of lading, Insurance will deny the claim and you will own the equipment as is.
Other Tips to Ensure a Easy Delivery
We ship via a variety of freight carriers. We want you to be prepared to receive your delivery when it arrives. Have a plan in place for getting equipment into your building and set in place. Remember, this is your responsibility; the truck driver will not help you. Check the item's specification sheet for all applicable dimensions and installation requirements before placing your order, to ensure that it will physically fit through your doorways, under ceilings, etc.